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I sent a transfer, but the money did not reach the recipient. What should I do?
I sent a transfer, but the money did not reach the recipient. What should I do?
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Written by Tatjana Petjukevica
Updated over a week ago

Please double-check the recipient's details one more time. Please also take into account the SEPA (1 working day) and SWIFT (2-3 days) payment execution deadlines. In case of any problems with the payment, you can order a payment investigation, the payment investigation fee is charged in accordance with the price list.

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