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Why am I not getting cashback on certain transactions?
Why am I not getting cashback on certain transactions?
Updated over 6 months ago

This could happen for many reasons:

  • Your transaction types may not be eligible for cashback

  • Your transaction isn’t executed by your merchant yet

  • Your transaction may haven't been executed in the current month by the merchant — so it’s not calculated for cashback yet. In this case, it’ll be paid out in the following month.

  • Your card or account has been cancelled before the cashback is paid out. We don't pay cashback in this scenario, even if cashback has been accrued before the cancellation date.

  • Your transactions have been refunded or reversed

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