Your transaction types may not be eligible for cashback

Your transaction isn’t executed by your merchant yet

Your transaction may haven't been executed in the current month by the merchant — so it’s not calculated for cashback yet. In this case, it’ll be paid out in the following month.

Your card or account has been cancelled before the cashback is paid out. We don't pay cashback in this scenario, even if cashback has been accrued before the cancellation date.

Your transactions have been refunded or reversed