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The mobile data (internet) is not working, what should I do?

Once you arrive in a country covered by your plan, turn on your Travel eSIM and select it as a mobile data source on your device settings. Travel eSIM will automatically register with a local network and connect to the Internet within 1-2 minutes.

Updated this week

If you’re having trouble with mobile data, try the steps below:

  • Go to your device’s settings – Mobile Data/Cellular and ensure that data roaming is enabled.

  • Turn on Flight Mode for 10 seconds

  • Ensure that your Travel eSIM is selected in the Mobile Data section and that Mobile Data Switching is turned off.
    ​The Travel eSIM may be labeled Secondary, Travel, Plus, Personal, Business, or a custom name you set during installation.

  • If you are in good cellular coverage, try restarting your device

  • Try connecting to WiFi — this is sometimes required for activation

  • Go to the Bilder app and ensure the eSIM profile is enabled (Services → eSIM → Active Plan → A green box saying ‘Your Travel eSIM is enabled!’ is visible at the top of the screen

  • Go to Settings → Mobile Data (or Cellular), find your Travel eSIM, ensure that Network Selection is set to automatic and restart your device.
    ​The Travel eSIM may be labeled Secondary, Travel, Plus, Personal, Business, or a custom name you set during installation.

  • If the previous steps did not help, go to Device Settings – Mobile Data/Cellular → Your Travel eSIM (may have a different label) → Network selection → Turn off automatic. Wait a few seconds, and the phone will display a list of available operators. If you don’t have a chance to contact us for roaming partners, please try selecting operators in the list one by one, then turn airplane mode on/off.

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