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My Bilderlings card hasn't arrived yet
My Bilderlings card hasn't arrived yet
Written by Tatjana Petjukevica
Updated over a week ago

In EU and other regions we use standard delivery, so we can only give you an estimated delivery time and tracking number. You can check this under the Card tab in your Bilderlings account.

Normal delivery times based on regions :

  • Australia 15-20 working days

  • Brazil 15-20 working days

  • Canada Within 14 working days

  • EEA Within 14 working days

  • Japan 15-20 working days

  • Malaysia 15-20 working days

  • New Zealand 15-20 working days

  • Singapore 15-20 working days

  • UK Within 14 working days

  • US 15-20 working days

If you haven’t received your card after the estimated date:

Double-check the address

You can see the address next in Delivery. Track the delivery progress using the tracking number. Please check to make sure it’s right. If it’s not, get in touch with us so we can help you order a new card.

Wait a little longer

The delivery tracking you see in your Bilderlings account is the best we can give you. But sometimes card delivery can take a little longer to arrive. Please wait a couple of extra days.

Order a new card

If you’ve already waited past our delivery estimate, and the card hasn’t arrived, you can order a new one. Once you’ve ordered a new card, please delete the first one, so you won’t be able to use it if it arrives.

To order a new card:


  1. Log in to your Bilderlings account and go on the Card tab

  2. If there's a list of cards, click on the card you're waiting for

  3. Click on Delete

  4. Order a new one at the bottom


  1. Log in to your Bilderlings account and go on the Account& Card tab

  2. If you have multiple cards, swipe to the one you're waiting for

  3. Сlick on Delete

  4. Create a new one

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