In EU and other regions we use standard delivery, so we can only give you an estimated delivery time and tracking number. You can check this under the Card tab in your Bilderlings account.
Normal delivery times based on regions :
Australia 15-20 working days
Brazil 15-20 working days
Canada Within 14 working days
EEA Within 14 working days
Japan 15-20 working days
Malaysia 15-20 working days
New Zealand 15-20 working days
Singapore 15-20 working days
UK Within 14 working days
US 15-20 working days
If you haven’t received your card after the estimated date:
Double-check the address
You can see the address next in Delivery. Track the delivery progress using the tracking number. Please check to make sure it’s right. If it’s not, get in touch with us so we can help you order a new card.
Wait a little longer
The delivery tracking you see in your Bilderlings account is the best we can give you. But sometimes card delivery can take a little longer to arrive. Please wait a couple of extra days.
Order a new card
If you’ve already waited past our delivery estimate, and the card hasn’t arrived, you can order a new one. Once you’ve ordered a new card, please delete the first one, so you won’t be able to use it if it arrives.
To order a new card:
Web
Log in to your Bilderlings account and go on the Card tab
If there's a list of cards, click on the card you're waiting for
Click on Delete
Order a new one at the bottom
App
Log in to your Bilderlings account and go on the Account& Card tab
If you have multiple cards, swipe to the one you're waiting for
Сlick on Delete
Create a new one