You can temporarily freeze your card to prevent someone using it, or replace it to get a new card.
I want to freeze my card
If you lost your card, don’t recognise a transaction or just don’t want to use it for a while — freeze it to keep your money safe.
While your card is frozen, you won’t be able to use it to make any transactions. Once you’re ready to use your card again, you can unfreeze it by following the same steps.
On the Mobile App:
Open the Bilder app
Tap on Cards
Select the Card (if you have more than one)
Click "Freeze"
On Personal Web Panel:
Log in to your Bilder account
Select Cards
Click "Freeze"
I want to replace my card
If your card is stolen, damaged or lost permanently, you can replace it:
On the Mobile App:
Go to the Card tab
Scroll down and click "Create a new card"
Scroll down and click "Account to link the card to"
Proceed with creating a new card
On Personal Web Panel:
Select Cards
Click "+ Order card" in the right upper corner
Select - card type and account the card should be linked to
Proceed with creating a new card
How long will it take to get a replacement card?
Virtual card is ready for use instantly and physical card delivery times depend on your region.
Australia 15-20 working days
Brazil 15-20 working days
Canada 14 working days
EEA 14 working days
Japan 15-20 working days
Malaysia 15-20 working days
New Zealand 15-20 working days
Singapore 15-20 working days
UK 14 working days
US 15-20 working days
All you need to do is enter and confirm your delivery address, and your new card will be on its way.
In case of card loss, you also can call our 24/7 support line: +44 2080896968.