Skip to main content
All CollectionsMobile App
Unable to confirm by SMS
Unable to confirm by SMS
T
Written by Tatjana Petjukevica
Updated over a week ago

Wait 2-3 minutes

Sometimes the code is not received immediately. Possible reasons: bad connection, peculiarities of the operator.

Check incoming SMS messages

Perhaps you did not notice the notification or it is not displayed on the screen.
โ€‹

Clear incoming SMS messages and try again

If your phone has run out of space for SMS messages, you may have problems receiving them. Delete some or all of the old SMS and try again.

Restart your phone and try again

This will reconnect to the network and may solve other problems that may be preventing you from receiving SMS messages

Uninstall the app, reinstall it and try again

This may help to get rid of unexpected errors

If the code is incorrect

Keep in mind that if you requested the code repeatedly, only the last sent code will be active.

Did this answer your question?